Cheryl Brilla
About Cheryl Brilla
Cheryl Brilla is an experienced Enterprise, Principal Customer Success Manager at MNTN, with a strong background in marketing and customer success. She has held various leadership roles in notable companies, including CaaStle, The New York Times, and HelloFresh, and possesses expertise in user research, UX design, and strategic marketing.
Current Role at MNTN
Cheryl Brilla serves as the Enterprise, Principal Customer Success Manager at MNTN, a position she has held since 2022. In this role, she focuses on enhancing customer satisfaction and success by leveraging her extensive experience in marketing and customer engagement. Her responsibilities include developing strategies to improve customer relationships and ensuring the effective implementation of MNTN's services.
Previous Experience in Marketing Management
Cheryl Brilla has held several significant positions in marketing management prior to her current role. She worked at CaaStle as the Senior Marketing Manager for Gwynnie Bee in 2017 for nine months and later served as the Marketing Director from 2017 to 2020. Additionally, she was the Senior Growth Media Manager at The New York Times for five months in 2021. Her experience includes managing marketing strategies and campaigns across various platforms.
Educational Background and Certifications
Cheryl Brilla has a solid educational foundation in marketing. She earned a Bachelor of Science in Business - Marketing from the University at Buffalo. Furthering her expertise, she completed a UX Design Immersion program at General Assembly in 2016. Additionally, she obtained a TESOL/TEFL Certificate from the American TESOL Institute and a Mini MBA in Marketing from the Marketing Week Mini MBA with Mark Ritson in 2020.
Expertise in Marketing and User Experience
Cheryl Brilla possesses expertise in developing cost-effective marketing campaigns across diverse channels, including podcasts and online streaming radio. She has experience in conducting user research and UX design, which informs her marketing strategies. Her ability to analyze customer data to create personas enhances targeted marketing efforts, demonstrating her proficiency in both marketing and user experience.
Leadership and Team Management Skills
Cheryl Brilla has a strong background in managing both in-house and agency teams, showcasing her leadership skills. Her roles have involved strategic planning and the development of quarterly and monthly forecasts. This experience reflects her capability to lead teams effectively and drive marketing initiatives that align with organizational goals.