Hailey Ivie
About Hailey Ivie
Hailey Ivie is the Manager of the Customer Implementation Team at MNTN, where she has developed a customer implementation program that emphasizes trust and collaboration. She has extensive experience in onboarding and implementation roles, having progressed through various positions at MNTN since 2019.
Current Role at MNTN
Hailey Ivie currently serves as the Manager of the Customer Implementation Team at MNTN. She has held this position since 2024. In her role, she focuses on developing and executing strategies that enhance customer onboarding experiences. Her work emphasizes building trust and collaboration with clients, ensuring a smooth transition to the platform.
Previous Experience at MNTN
Hailey Ivie has extensive experience at MNTN, having worked in various capacities since 2019. She began as an Account Onboarding Coordinator for seven months, then progressed to the Account Onboarding Manager role from 2019 to 2021. Following that, she served as Senior Onboarding Manager for Enterprise Accounts in 2022. Throughout her tenure, she developed a customer implementation program aimed at fostering positive client relationships.
Professional Background
Before her time at MNTN, Hailey Ivie worked at Bev as the Director of Marketing and Events from 2017 to 2019. She also held positions at BARK Boards Inc. as a Marketing Consultant and at Tone It Up as a Marketing Intern. Her early career included an internship in Ad Operations at SteelHouse in 2016. These roles contributed to her expertise in marketing and client engagement.
Education and Expertise
Hailey Ivie earned her Bachelor’s Degree in Entrepreneurship/Entrepreneurial Studies from Loyola Marymount University, where she studied from 2014 to 2017. She also completed her high school education at Granite Bay High School from 2010 to 2014. Her academic background supports her professional focus on client satisfaction and onboarding processes.
Mission-Driven Approach
Hailey Ivie adopts a mission-driven approach to client satisfaction in her current role. She emphasizes the importance of repeatable processes for platform adoption, aiming to create a positive first impression for clients. This focus on structured onboarding processes reflects her commitment to enhancing customer experiences.