Kaitlyn Johansen Silva
About Kaitlyn Johansen Silva
Kaitlyn Johansen Silva is a Customer Success Manager at MNTN, with a background in hospitality management and a focus on Adventure, Sport, and Nature-Based Tourism. She has held various roles in the hospitality industry, including positions at Westin Monache Resort and Mammoth Mountain Ski Area, and possesses strong skills in client relations and business operations.
Work at MNTN
Kaitlyn Johansen Silva has been serving as a Customer Success Manager at MNTN since 2022. In this role, she focuses on enhancing client relationships and ensuring customer satisfaction. Her responsibilities include troubleshooting client issues and facilitating discussions to understand their needs. This position allows her to leverage her extensive experience in customer service and management.
Previous Experience in Hospitality Management
Kaitlyn has held various positions in the hospitality sector, including her role as Activities Manager at Westin Monache Resort Mammoth from 2016 to 2017. She also worked as Conference Planning Manager at Squaw Valley Ski Corp from 2009 to 2011, and as Front Desk Agent at Hotel Providence from 2004 to 2006. Her experience spans both managerial and operational roles, contributing to her comprehensive understanding of the industry.
Education and Expertise
Kaitlyn studied at Johnson & Wales University, where she earned an Associate's degree in Hotel/Motel Administration/Management from 2006 to 2008. She continued her education at the same institution, achieving a Bachelor of Science in Hospitality Administration/Management from 2006 to 2010. Additionally, she concentrated on Adventure, Sport, and Nature-Based Tourism from 2008 to 2009, which complements her hospitality management knowledge.
Diverse Background in Business Operations
Kaitlyn possesses a diverse background that includes experience in both small entrepreneurial environments and large corporate structures. This variety has contributed to her expertise in business operations. Her roles have included Senior Account Manager at Piccolo and General Manager at Mammoth Mountain Ski Area, where she developed skills in communication, negotiations, and high-level business strategy.
Skills in Client Relations and Communication
Kaitlyn has a strong ability to troubleshoot and understand clients' needs. She facilitates open-format conversations and brainstorming sessions, which enhance client engagement and satisfaction. Her passion for communication and negotiation is evident in her approach to customer success, making her a valuable asset in her current role.