Katherine Elizarraz
About Katherine Elizarraz
Katherine Elizarraz is a Senior Customer Success Manager for Strategic Accounts at SteelHouse, where she focuses on managing large eCommerce brands and developing digital marketing strategies. She has a background in social media strategy and sales curation, with previous roles at 87AM and Gilt City.
Current Role at SteelHouse
Katherine Elizarraz serves as the Senior Customer Success Manager for Strategic Accounts at SteelHouse since 2019. In this role, she manages the company's largest eCommerce brands, focusing on full-funnel digital marketing programs. She collaborates with upper leadership to develop effective digital marketing strategies that incorporate Connected TV, Display, Mobile, and Social campaigns. Her responsibilities include preparing client Quarterly Business Review presentations that emphasize campaign and audience analyses to optimize media budget allocation.
Previous Experience at 87AM
Before joining SteelHouse, Katherine worked at 87AM as a Social Media Strategist from 2013 to 2015 in the Greater New York City Area. During her tenure, she developed and implemented social media strategies that enhanced brand visibility and engagement. This role provided her with foundational skills in digital marketing and social media management.
Experience at Gilt City
Katherine served as a Sales Curator at Gilt City from 2015 to 2017 in the Greater Los Angeles Area. In this position, she contributed to sales initiatives and curated promotional offerings, enhancing customer engagement and driving revenue growth. Her experience at Gilt City added to her expertise in sales and customer relations.
Education and Expertise
Katherine earned her Bachelor's degree in Advertising & Promotion from Pace University - Lubin School of Business, where she studied from 2009 to 2013. This academic background provided her with a strong foundation in marketing principles and strategies, which she applies in her current role in customer success management.
Achievements in Customer Success
Katherine has received recognition for her performance as a Customer Success Manager. She won the top performing Customer Success Manager award for generating the highest amount of upsell revenue in Q4. Additionally, she consistently exceeded individual sales quotas by over 110% every quarter, demonstrating her effectiveness in driving customer satisfaction and revenue growth.