Kelly Thurlow
About Kelly Thurlow
Kelly Thurlow is a Senior Customer Success Manager with a diverse background in customer success and brand partnerships, having previously worked at TikTok and Google. She holds a degree in Business Management Economics from the University of California, Santa Cruz.
Current Role at MNTN
Kelly Thurlow serves as a Senior Customer Success Manager at MNTN, a position she has held since 2023. In this role, she focuses on enhancing customer satisfaction and driving successful outcomes for clients. Her responsibilities include managing client relationships and ensuring that customers achieve their desired results with MNTN's services.
Previous Experience at TikTok
Prior to her current role, Kelly Thurlow worked at TikTok as a Brand Partnership Manager from 2021 to 2023. Based in Austin, Texas, she was responsible for managing brand partnerships and developing strategies to enhance brand engagement on the platform. Her experience at TikTok contributed to her expertise in digital marketing and brand management.
Professional Background at Google
Kelly Thurlow held multiple positions at Google between 2020 and 2021. She worked as a Global Product Lead (Rotation) for six months and served as a Senior Agency Account Strategist for nine months. Additionally, she was an Agency Account Strategist for one year. These roles provided her with extensive experience in product management and account strategy within a leading technology company.
Experience in the Marketing Industry
Kelly Thurlow has a solid background in the marketing industry, having worked at RetailMeNot, Inc. in various roles from 2016 to 2019. Her positions included Advertising Coordinator, Media Planner, and Account Manager. She also worked at AffiliateTraction as a Campaign Manager from 2014 to 2015. This experience has equipped her with a comprehensive understanding of marketing strategies and client management.
Education and Academic Background
Kelly Thurlow studied Business Management Economics at the University of California, Santa Cruz, from 2010 to 2014. Her academic background provided her with foundational knowledge in business principles and economic strategies, which she has applied throughout her professional career.