Lauren Reedy
About Lauren Reedy
Lauren Reedy serves as the Lead Sr. Customer Success Manager at MNTN, a position she has held since 2021. With a background in account management and customer success, she has over a decade of experience in the field, having previously worked at Metric Theory and ADVANTIS Global Services.
Current Role at MNTN
Lauren Reedy serves as the Lead Senior Customer Success Manager at MNTN, a position she has held since 2021. In this role, she is responsible for overseeing customer success initiatives and ensuring client satisfaction within the Los Angeles Metropolitan Area. Her experience in customer success management enables her to effectively address client needs and drive engagement with MNTN's services.
Previous Experience in Customer Success
Prior to her current role, Lauren worked at MNTN as a Senior Customer Success Manager from 2019 to 2021. This two-year tenure allowed her to develop her skills in managing customer relationships and enhancing service delivery. Before joining MNTN, she held various positions at Metric Theory, including Account Executive and Paid Search Auditor, where she worked from 2014 to 2018.
Educational Background
Lauren Reedy earned her Bachelor of Sciences Degrees with a double major in Combined Sciences and Biology from Santa Clara University. Her academic background provides a strong foundation for her analytical skills and problem-solving abilities in her professional roles. Additionally, she obtained EMT Certification from WestMed College in 2010, further diversifying her expertise.
Career Progression
Lauren's career began at ADVANTIS Global Services as an Account Manager from 2011 to 2012. She then transitioned to Metric Theory, where she held multiple roles, including Associate Account Executive and Strategist for Paid Social. Her diverse experiences in account management and customer success have contributed to her professional development and expertise in the field.
Early Career and Fundraising Experience
Before her roles in customer success and account management, Lauren worked as a Caller/Fundraiser for Alumni Development at Santa Clara University from 2009 to 2011. This position provided her with valuable experience in communication and relationship-building, skills that she has carried into her subsequent roles in customer success management.