myKaarma
myKaarma offers a comprehensive suite of auto service software solutions, including communications, payments, scheduling, vehicle recall data, and video MPI, designed to enhance customer satisfaction and operational efficiency for franchise auto dealers.
Services
myKaarma offers a comprehensive suite of solutions for auto service software. These solutions include communications, payments, scheduling, vehicle recall data, and video Multi-Point Inspection (MPI). The platform is designed to communicate with customers throughout the entire service, repair, and maintenance journey, ensuring seamless interactions and efficient operations.
Products
myKaarma provides a range of products to enhance dealership service capabilities. The Scheduler+ solution integrates with dealership tools and features mobile customer check-in and integrated recall data. ServiceCart™ Video MPI transforms vehicle service into a consumer-friendly online shopping experience. The Pickup & Delivery solution offers full route tracking with instant communications. Additionally, the ServiceConnect Auto Follow-Up tool facilitates automated, TCPA-compliant customer outreach. The payment processing solution includes contactless card payments and DMS integration.
Integration and Compatibility
myKaarma integrates with various dealer management systems and industry-leading tools to enhance service operations. The platform's solutions are mobile-first, supporting calling, texting, and emailing for customer interactions. They also integrate with Uber for Business, providing convenient transportation solutions. Furthermore, the mobile app for iOS and Android supports functionalities like communication, scheduling, inspections, and payments. The platform also supports multiple languages for diverse customer interactions.
Global Offices
myKaarma has corporate offices located across multiple regions, including Long Beach, CA, Pittsburgh, PA, Noida, India, and Kitchener, ON, Canada. This global presence supports the company's ability to provide localized support and resources to their clients in different parts of the world.
Key Metrics
To date, myKaarma has processed over $21 billion in payments and transmitted 423 million text messages. Additionally, the company has recorded over 9.5 million videos, demonstrating its extensive reach and capability in managing large volumes of customer interactions and transactions.