National Grid
National Grid serves over 20 million people in New York and Massachusetts, offering a wide range of energy solutions, safety resources, and customer support services.
Services
National Grid provides a broad range of services to over 20 million people throughout New York and Massachusetts. These services include starting, stopping, or transferring utility services, paperless billing, automated payment options, and a variety of payment methods such as paying by bank account or credit card. The company also offers budget plans to help customers spread projected annual energy costs into predictable monthly payments, and it supports vision or hearing-impaired customers with third-party notifications.
Energy-Saving Programs
National Grid is committed to transforming electricity and natural gas networks through smarter and cleaner energy solutions. Among its initiatives are various energy-saving programs and rebates designed to encourage efficient energy use. The company offers energy-saving tips and efficiency solutions to help customers reduce their energy consumption and save money. Additionally, National Grid provides resources and tools focused on helping customers manage and understand bill variations.
Customer Support and Resources
National Grid offers extensive support and resources for its customers. This includes safety information and resources for both electric and natural gas services, support for customers with life-sustaining equipment, and programs for converting to and expanding current natural gas services. The company also provides an online outage map and outage alerts, safety resources such as storm safety, downed power line safety, and carbon monoxide safety. Support extends to landlords and property managers, ensuring they have the necessary resources and information to manage properties efficiently.
Business Partner Services
National Grid extends a variety of services to business partners, including suppliers and vendors. These services encompass support for non-wires and non-pipeline alternatives, offering resources and a platform for energy supply companies. The company also provides an online system data portal, aiding customers, contractors, and developers in identifying potential project sites. Through these offerings, National Grid facilitates projects and partnerships that align with its commitment to smarter, cleaner energy solutions.