Nelnet
Nelnet provides customer service for federal and commercially held student loans and specializes in consumer finance, telecommunications, and education services.
Company Overview
Nelnet, based in Lincoln, Nebraska, is a diversified enterprise specializing in consumer finance, telecommunications, and education services for K-12 and higher education. With offices around the globe, Nelnet employs over 8,500 associates. The company primarily operates in multiple sectors, ensuring a robust presence in each market it serves.
Education Loan Services
Nelnet provides comprehensive customer service for Federal Direct Loan Program and Federal Family Education Loan (FFEL) Program loans owned by the U.S. Department of Education. This includes assisting borrowers with loan management, repayment options, and account servicing. By handling these services, Nelnet ensures compliance and efficient processing for federal student loans.
Sloan Servicing
Sloan Servicing, a branch of Nelnet, is dedicated to providing customer service for commercially held Federal Family Education Loan (FFEL) Program loans. These loans were originally borrowed from banks, lenders, or non-profit organizations before July 1, 2010. Sloan Servicing focuses on supporting borrowers with these older loans by offering tailored customer service.
Global Workforce
With over 8,500 associates, Nelnet has cultivated a diverse, global workforce. The company’s significant employee base is pivotal in delivering high-quality services across its various business sectors, including consumer finance, telecommunications, and education. The strength of its workforce supports Nelnet's initiatives and customer engagement strategies, enabling widespread operational effectiveness.