Nexa
Nexa offers 24/7 call answering and virtual receptionist services, specializing in various industries and providing bilingual support in English and Spanish.
Call Answering Services and Virtual Receptionist Solutions
Nexa offers 24/7 call answering and virtual receptionist services. These services include inbound and outbound sales, appointment scheduling, and lead form follow-up. With bilingual answering capabilities in English and Spanish, Nexa ensures high-quality customer service for a diverse client base. Additionally, the company integrates with various CRM and scheduling tools to provide seamless operations.
Industries Served
Nexa specializes in providing services to several industries such as home services, healthcare, legal, real estate, retail, and eCommerce. Their extensive industry knowledge enables them to deliver tailored solutions that meet the unique needs of businesses in these sectors. Healthcare providers benefit from Nexa's HIPAA-compliant services, while legal professionals can take advantage of specialized legal intake and client management services.
Locations and Acquisitions
Nexa operates offices in Phoenix, AZ; Austin, TX; and Camarillo, CA. Over the years, the company has expanded its capabilities and market reach by acquiring Alert Communications, Main Line Telecommunications, Inland Answering Services, and Keener Communications. These strategic acquisitions have bolstered Nexa's service offerings and strengthened its presence in the call answering and virtual receptionist landscape.
Client Engagement and IT Support
Nexa enhances client engagement through live chat and text messaging services designed to boost lead capture. The company also provides IT answering services, with dedicated IT professionals available for tech support. Additionally, Nexa offers outbound call center services focused on lead generation and sales campaigns, ensuring comprehensive support for various business needs.
History and Rebranding
Nexa has been in business since 1982, serving over 5,000 U.S. businesses. The company rebranded to Nexa in 2019 as part of its evolution and commitment to providing innovative solutions. With a history spanning over 35 years, Nexa continues to adapt and grow, driven by a focus on delivering high-quality customer service and support.