Jamie Bolde
About Jamie Bolde
Jamie Bolde serves as the Customer Experience Manager at The North Face, where she has implemented significant improvements in training and customer feedback systems. Her previous experience includes roles at JP Morgan Chase and Caleres, Inc., and she has received multiple awards for her customer service excellence.
Current Role at The North Face
Jamie Bolde serves as the Customer Experience Manager at The North Face, a VF Company, since 2017. In this role, Bolde has developed a training program for new hires that has successfully reduced onboarding time by 20%. Bolde's responsibilities include enhancing customer service processes and implementing systems to gather customer feedback, which has led to a 15% improvement in customer satisfaction scores.
Previous Experience at JP Morgan Chase
Prior to joining The North Face, Jamie Bolde worked at JP Morgan Chase as a Teller from 2011 to 2017. During this six-year tenure in Kingston, NY, Bolde gained valuable experience in customer service and financial transactions, contributing to the overall customer experience at the bank.
Experience at Caleres, Inc.
Jamie Bolde also held the position of Assistant Manager at Caleres, Inc. from 2015 to 2017 in Woodbury, New York. In this role, Bolde was responsible for managing store operations and providing customer service, further enhancing skills in retail management and customer engagement.
Education and Academic Background
Jamie Bolde studied at Dutchess Community College from 2005 to 2008, where they earned an associate's degree in Liberal Arts and Humanities. This educational background provided a foundation for Bolde's career in customer service and management.
Community Engagement and Initiatives
In addition to professional responsibilities, Jamie Bolde organized a community outreach event in Highland, New York, aimed at promoting The North Face's sustainability initiatives. This event reflects Bolde's commitment to community engagement and corporate social responsibility.