Joseph Etzo
About Joseph Etzo
Joseph Etzo is a seasoned retail professional currently serving as the Store Manager at The North Face in Sawgrass Mills, Florida. With extensive experience at Nike and Urban Outfitters, he has developed skills in operations, team leadership, and customer service enhancement.
Current Role at The North Face
Joseph Etzo has been serving as the Store Manager at The North Face, a VF Company, since 2019. He is based in Sawgrass Mills, Sunrise, Florida. In this role, he has implemented innovative inventory management strategies that have improved stock accuracy and reduced shrinkage. He has also developed a crisis management protocol, enhancing the team's readiness and response efficiency. Additionally, he has conducted workshops on conflict resolution and employee coaching, contributing to a more harmonious work environment.
Previous Experience at Nike
Joseph Etzo has extensive experience with Nike, where he held various positions over several years. He worked as a Store Lead at the Riverhead Nike Factory Store from 2005 to 2006. He later served as an Assistant Store Manager, Product/Operations, from 2008 to 2011 across multiple locations, including Riverhead, Deer Park, and Woodbury Common. He was also a Product Manager from 2006 to 2008 at the Finger Lakes and Tilton Nike Factory Stores. His last role at Nike was as Head Coach from 2011 to 2013 in the Oceanside and Paramus Nike Factory Stores.
Experience at Urban Outfitters
Joseph Etzo worked at Urban Outfitters from 2014 to 2019. He was a Store Manager at the Roosevelt Field location in Garden City, NY, for two years before becoming the Store Brand Leader/District Brand Champion at the Lincoln Road location in Miami, Florida. His tenure at Urban Outfitters spanned three years, during which he contributed to brand management and store operations.
Education and Qualifications
Joseph Etzo studied at Nassau Community College, where he earned an Associate's degree in Liberal Arts and Sciences, General Studies, and Humanities. His studies took place from 2003 to 2005, providing him with a foundational education that supports his career in retail management.
Leadership and Development Initiatives
At The North Face, Joseph Etzo has played a key role in succession planning by identifying and nurturing future leaders within the team. His focus on leadership development is complemented by his efforts to enhance the premium consumer experience by integrating customer feedback into service improvements.