Kelly Lu
About Kelly Lu
Kelly Lu serves as the Directrice Adjointe at The North Face, a VF Company, where she has worked since 2021. She holds a Master's degree in Management du Luxe et de la Mode from SKEMA Business School and has extensive experience in retail management and customer service.
Work at The North Face
Kelly Lu has been serving as Directrice Adjointe at The North Face, a VF Company, since 2021. Located in Serris, Île-de-France, France, she has held this position for three years. In her role, she takes full responsibility for the store in the absence of the Store Manager. Kelly plays a crucial role in maintaining operational standards and ensuring the store meets its sales objectives.
Previous Experience at Napapijri
Prior to her current role, Kelly Lu worked at Napapijri, another VF Company, as Directrice Adjointe from 2015 to 2021. During her six years at the La Vallée Village location, she contributed to the store's success and operational efficiency. Her responsibilities included assisting in the management of daily operations and supporting the Store Manager.
Educational Background
Kelly Lu studied at SKEMA Business School, where she earned a Master Degree in Management du Luxe et de la Mode from 2013 to 2014. She also holds a Bachelor Degree in Commerce International from NEOMA Business School, which she completed from 2008 to 2012. Additionally, she studied at 对外经济贸易大学, obtaining a Bachelor Degree in Management from 2010 to 2012. This diverse educational background has equipped her with the necessary skills for her career in retail management.
Early Career Experience
Kelly Lu began her professional journey as a Commerciale de vente at Darty in 2009, where she worked for seven months in Reims, France. Following this role, she served as Responsable Marketing Junior at Metodo Rossano Ferretti for two months in 2014 in Pékin, Chine. These early experiences contributed to her understanding of sales and marketing in the retail sector.
Responsibilities and Skills
In her current position, Kelly Lu is responsible for the administrative and accounting follow-up of the sales unit. She communicates relevant data to the appropriate departments and assists the Store Manager in implementing customer service standards. Additionally, she plays a key role in recruiting new team members by identifying specific skill needs, ensuring that her team is well-equipped to meet customer expectations.