Keri Twohig
About Keri Twohig
Keri Twohig serves as the Senior Customer Service Operations Manager for Direct to Consumer at The North Face, a position she has held since 2008. She has a strong educational background with an MBA from the University of Wisconsin-Oshkosh and a B.B.A. from St. Norbert College.
Work at The North Face
Keri Twohig has been employed at The North Face since 2008, serving as the Senior Customer Service Operations Manager for Direct to Consumer. In this role, she oversees customer service operations, ensuring efficient processes and high-quality service delivery. Her tenure at The North Face spans 16 years, during which she has contributed to the company's customer service strategies and operational improvements. Prior to her current position, she worked as the Customer Service Manager for Dealer Services from 2003 to 2007, gaining valuable experience in customer relations and service management.
Education and Expertise
Keri Twohig holds a Master of Business Administration (MBA) from the University of Wisconsin-Oshkosh, where she studied from 2000 to 2002. Her educational background also includes a Bachelor of Business Administration (B.B.A.) in International Business and French from St. Norbert College, completed from 1994 to 1998. This combination of degrees has equipped her with a solid foundation in management and international business practices, enhancing her capabilities in customer service operations.
Previous Experience at JanSport
Before her long tenure at The North Face, Keri Twohig worked at JanSport as an International Sales Coordinator from 1998 to 2002. In this role, she was responsible for coordinating sales activities on an international level, which provided her with insights into global market dynamics and customer needs. This experience contributed to her understanding of sales operations and customer service in a competitive environment.
Career Progression
Keri Twohig's career progression reflects her growth in customer service and operations management. After starting her career at JanSport, she transitioned to The North Face, where she initially served as Customer Service Manager for Dealer Services. Her advancement to Senior Customer Service Operations Manager indicates her expertise in managing customer service operations and her commitment to enhancing customer experiences over the years.