Kevin Truong
About Kevin Truong
Kevin Truong is a Damaged and Defective Returns Technician at The North Face, where he has worked since 2014. He holds a Bachelor of Science degree from San Francisco State University, which he earned between 2011 and 2013.
Work at North Face
Kevin Truong has been employed at The North Face since 2012. He initially worked as a warranty technician from 2012 to 2014, where he focused on processing warranty claims and ensuring customer satisfaction. Since 2014, he has held the position of damaged and defective returns technician. In this role, he is responsible for evaluating returned products, determining the extent of damage, and processing returns efficiently. His tenure at The North Face spans over a decade, reflecting his commitment to the company's operational excellence.
Education and Expertise
Kevin Truong studied at San Francisco State University, where he earned a Bachelor of Science degree. His academic journey spanned from 2011 to 2013, during which he developed a strong foundation in relevant skills and knowledge applicable to his career. This educational background complements his practical experience in the outdoor apparel industry, particularly in handling product returns and warranty processes.
Background
Kevin Truong began his career at The North Face in 2012, shortly after starting his studies at San Francisco State University. His early experience as a warranty technician provided him with insights into customer service and product quality management. Over the years, he transitioned to his current role, where he continues to apply his knowledge and skills to improve the returns process for damaged and defective products.
Professional Experience
Kevin Truong has accumulated significant professional experience at The North Face, with a total of over ten years in various roles. His work as a warranty technician and now as a damaged and defective returns technician has equipped him with specialized knowledge in product evaluation and customer service. His career progression within the company demonstrates his adaptability and expertise in the field.