Louise Gouveia
About Louise Gouveia
Louise Gouveia is an experienced Store Manager currently working at The North Face in Leicestershire, England. With over 15 years in retail management, she is known for her innovative sales strategies and expertise in customer engagement, budgeting, and performance management.
Current Role at The North Face
Louise Gouveia has been serving as the Store Manager at The North Face, a VF Company, since 2021. In this role, she oversees store operations in Leicestershire, England. Her responsibilities include managing staff, ensuring compliance with company policies, and driving sales performance. Gouveia's focus on customer engagement and performance management contributes to the store's success in meeting sales targets and enhancing customer satisfaction.
Previous Experience in Retail Management
Prior to her current position, Louise Gouveia held various managerial roles in the retail sector. She worked as a Store Manager at Cath Kidston for four months in 2020, where she implemented innovative sales strategies. From 2017 to 2019, she served as Area Support Manager at Regatta Ltd. Gouveia also spent seven years as Formal Hire Manager at Moss Bros Group Plc, and two years as Store Manager at Brantano. Her diverse experience spans high street, retail park, and city centre environments.
Educational Background
Louise Gouveia completed her secondary education at The Barlow RC High School from 1992 to 1997. She then attended Xaverian College in Manchester, where she studied English Language & Literature, Politics, and Classical Civilisation, achieving A-Levels. This educational foundation supports her articulate communication skills and analytical abilities in retail management.
Expertise in Retail Operations
Louise Gouveia possesses extensive expertise in various aspects of retail operations. Her skills include budgeting, forecasting, and profit and loss management. She has a strong background in stock control, loss prevention, and marketing promotions. Gouveia is also proficient in HR procedures, staff recruitment, and training, which enables her to effectively manage and motivate retail teams.
Achievements in Sales and Customer Satisfaction
Throughout her career, Louise Gouveia has been recognized for her ability to introduce effective sales strategies that enhance customer satisfaction and achieve key performance indicators (KPIs). Her meticulous attention to detail and commitment to staff training have consistently led to improved sales outcomes and customer engagement across the stores she has managed.