Sara Scola
About Sara Scola
Sara Scola serves as the Retail Operations Coordinator EMEA at The North Face, a VF Company, where she has worked since 2021. She has a background in retail management and holds a Master of Science in International Business Management with Marketing from Edinburgh Business School.
Current Role at The North Face
Sara Scola serves as the Retail Operations Coordinator EMEA at The North Face, a VF Company, since 2021. She is based in Stabio, Ticino, Switzerland. In her current position, she focuses on enhancing employee experience by identifying and addressing pain points in daily operations. Additionally, she manages omnichannel capabilities on SAP and reviews store performances to ensure targets are met.
Previous Experience at The North Face
Prior to her current role, Sara worked as an Assistant Manager at The North Face in Amsterdam, North Holland, Netherlands, from 2021 to 2023. She also held the position of Retail Supervisor - Store Visual Merchandiser for five months in 2020. From 2017 to 2020, she served as a Retail Supervisor in Edinburgh, City of Edinburgh, United Kingdom, where she developed newsletters to keep stores informed about KPIs and customer insights.
Educational Background
Sara Scola earned a Master of Science in International Business Management with Marketing from Edinburgh Business School, Heriot-Watt University, from 2018 to 2019. She also holds a Bachelor of Arts in Applied Languages from Université Côte d'Azur, which she completed from 2014 to 2017.
Early Career Experience
Before joining The North Face, Sara worked as a Front Office Supervisor at Parco acquatico le caravelle in Ceriale, Liguria, Italy, from 2015 to 2017. This role contributed to her early development in retail operations and customer service.
Skills and Responsibilities
In her roles, Sara has managed various platforms including SAP, Yoobic, Storeforce, Store Locator, and Google accounts. She has monitored in-store compliance with policies and procedures to ensure operational standards were met and supported the development of customer experience programs by analyzing survey data and sharing insights with relevant departments.