Shawn Cochrane
About Shawn Cochrane
Shawn Cochrane is a Customer Service Representative at The North Face, where he has worked since 2020. He has a diverse background in customer service, education, and media management, with previous roles at Time Inc. and House Party, Inc.
Work at The North Face
Shawn Cochrane has been employed as a Customer Service Representative at The North Face, a VF Company, since 2020. In this role, he has gained experience in remote customer service, effectively addressing customer inquiries and providing support. His tenure at The North Face spans four years, during which he has contributed to the company's commitment to customer satisfaction.
Education and Expertise
Shawn Cochrane holds a Bachelor of Science degree in Radio & Television/Speech Communications from Southern Illinois University, Carbondale. He has also achieved the IAB Digital Ad Sales Certification, demonstrating his expertise in digital advertising. This educational background supports his professional roles in customer service and account management.
Background in Account Management
Prior to his current role, Shawn Cochrane worked as a Senior Account Director at House Party, Inc. from 2016 to 2018, focusing on the Midwest region. His earlier experience includes a 12-year tenure at Time Inc, where he served as the Midwest Manager for Southern Living and Health from 2004 to 2016. This extensive background in account management has equipped him with skills in client relations and strategic planning.
Substitute Teaching Experience
In addition to his customer service role, Shawn Cochrane has been working as a Substitute Teacher at Salem School District since 2020. This position allows him to engage with students and contribute to the educational environment in Salem, Wisconsin. His work as a substitute teacher complements his professional experience in customer service and communication.