Stacey Davis
About Stacey Davis
Stacey Davis is a Customer Service Supervisor for Key Accounts at The North Face, with extensive experience in customer service roles across various companies. She has a strong background in finance and social sciences, and is proficient in analyzing reports to resolve customer service issues efficiently.
Current Role at The North Face
Stacey Davis currently holds the position of Customer Service Supervisor for Key Accounts at The North Face, a VF Company. She has been in this role since 2019, working in Saint-Laurent, Quebec, Canada. In this capacity, she focuses on ensuring the highest level of customer service while balancing business priorities. Her responsibilities include overseeing customer service operations and managing key accounts to enhance customer satisfaction.
Previous Experience in Customer Service
Stacey Davis has extensive experience in customer service, having worked in various roles prior to her current position. She served as a Customer Service Representative at Easton Hockey from 2002 to 2007 and again from 2007 to 2016, totaling nine years in that organization. She also worked as a Customer Service Representative at Lanctot Ltée Distributor from 2016 to 2017 and as a Customer Service/Key Accounts Coordinator at Mint Green Group from 2017 to 2018. Additionally, she worked at The North Face as a Customer Service Representative from 2018 to 2019.
Education and Qualifications
Stacey Davis has pursued her education at CEGEP - John Abbott College, where she studied various fields. She achieved a Diploma of College Studies (DEC) in Social Sciences from 1988 to 1991 and another DEC in Health Services/Allied Health/Health Sciences from 1992 to 1994. Since 2016, she has been studying Finance, General, and has achieved an Attestation. Her educational background supports her analytical skills and ability to resolve customer service issues efficiently.
Bilingual Communication Skills
Stacey Davis is perfectly bilingual, which enhances her ability to communicate effectively with a diverse customer base. This skill is particularly valuable in her role as Customer Service Supervisor, as it allows her to address the needs of customers from various linguistic backgrounds. Her bilingualism contributes to improved customer interactions and satisfaction.
Analytical Skills in Customer Service
Stacey Davis possesses a strong ability to analyze reports and provide quick and efficient resolutions to customer service issues. This skill set is essential in her current role, where she prioritizes delivering high-quality customer service while adhering to business objectives. Her analytical capabilities enable her to identify trends and implement solutions that enhance the overall customer experience.