Northpass
Northpass, now part of Gainsight and known as Gainsight Customer Education, offers a digital platform for customer education and training, serving iconic brands and growth businesses with features like seamless learning experiences and customizable academies.
Overview of Northpass
Northpass, now part of Gainsight and known as Gainsight Customer Education, offers a digital customer education and training platform. Founded in 2013, Northpass has grown to serve over 5,000,000 learners and employs more than 60 people. With offices in Parsippany, New Jersey, and Wrocław, Poland, Northpass helps businesses elevate their customer experience and optimize operational efficiency through digital learning.
Northpass Digital Learning Platform
Northpass provides a versatile platform for digitizing customer onboarding and training, featuring on-demand education capabilities. It offers seamless learning experiences, digital learning operations, and insights & analytics. Businesses can embed academies directly within their software and websites and customize these academies to align with their brand. Northpass also includes a certification engine, a course authoring tool, and integration capabilities with existing tech stacks.
Key Clients and Integration Partners
Northpass serves iconic brands like Walmart and Johnson & Johnson, as well as growth businesses like Pipedrive and Freshworks. The platform integrates with various platforms including HubSpot, Salesforce, and Gainsight, allowing businesses to pass learning data to all teams. This integration supports a cohesive digital learning experience across multiple systems.
Awards and Recognition
Northpass has been recognized for its excellence in technology, winning two Brandon Hall Excellence in Technology awards. These accolades highlight the platform's impact and innovation in digital customer education.
Resources and Tools
Northpass offers a variety of resources to support their clients, including eBooks, blogs, savings calculators, and business case templates. Additionally, Northpass provides a digital customer education impact calculator to help businesses estimate potential savings and benefits. The Developer Hub offers APIs and workflow integrations, facilitating robust and customized learning experiences.