NW Natural
NW Natural provides natural gas services to around two million people in Oregon and Southwest Washington, offering various payment assistance options, safety programs, and efficiency rebates.
Services
NW Natural offers a range of services to its customers, including natural gas provision to approximately two million people across Oregon and Southwest Washington. They provide payment assistance options such as income-qualified bill discount programs and level payment plans. Through their Preferred Contractor program, they ensure contractors are fully licensed, insured, bonded, and meet customer satisfaction and technical excellence standards. Additional services include tune-ups, inspections, appliance installations, and free weatherization services for income-qualifying customers to help reduce energy costs.
Pipeline System and Safety
NW Natural manages an advanced pipeline system designed to withstand stress from natural events like earthquakes and landslides. The company conducts around 200,000 routine field visits annually to ensure pipeline safety and utilizes the federal Pipeline Integrity Management Program for monitoring transmission pipeline safety. Their System Integrity Program focuses on replacing old pipes with modern, corrosion-resistant coated steel and polyethylene. NW Natural also participates in the National Pipeline Mapping System, aiding the public in locating buried transmission pipelines.
Rebates and Incentives
NW Natural provides various rebates and offers to encourage the upgrade to high-efficiency natural gas systems, such as furnaces, water heaters, and fireplaces. They offer incentives to customers who choose energy-efficient products, aligning with their commitment to energy savings and sustainability. Additionally, they support a Renewable Natural Gas program to promote the use of sustainable energy sources and reduce carbon emissions.
Emergency Training and Community Education
NW Natural operates a Training Town facility, offering immersive training experiences for their field employees and local firefighters. This facility prepares personnel for handling emergency scenarios related to natural gas. NW Natural also prioritizes public safety education by providing educational materials and safety presentations to inform the community about the safe use and handling of natural gas.
Online Tools and Self-Service
NW Natural offers a variety of self-service tools on their website to enhance customer convenience. These tools include options for bill payment, account management, and service requests. Customers can easily access these features online, ensuring efficient and streamlined interactions with the company's service offerings.