OneTouch Direct
OneTouch Direct is a business process outsourcing company headquartered in Tampa, FL, providing omni-channel support, collections, and back office services across various industries globally.
Business Process Outsourcing Services
OneTouch Direct operates in the business process outsourcing industry, offering a range of solutions designed to meet diverse business needs. Their services include omni-channel support, collections, acquisitions and lead generation, and back office support. Leveraging their expertise, OneTouch Direct aims to provide comprehensive support across various touchpoints of business operations.
Industries Served by OneTouch Direct
OneTouch Direct serves a variety of industries, showcasing their versatile approach to business process outsourcing. The company provides solutions for sectors such as banking, consumer auto, telecom, retail, healthcare, and insurance. This broad industry reach allows OneTouch Direct to implement their services across different markets and tailor strategies according to specific industry requirements.
Global Presence and Locations
With a global presence, OneTouch Direct operates 3,250 workstations across 19 locations in four countries: the USA, Canada, Mexico, and Colombia. This global footprint enables the company to offer its services on a wide scale, supporting clients with local and regional needs effectively. OneTouch Direct’s headquarters is located in Tampa, FL, USA.
Customized Training Programs and Collaborative Culture
OneTouch Direct places a strong emphasis on customized training programs and fostering a celebrated collaborative culture. These initiatives are designed to enhance program performance and boost employee engagement. By investing in training and teamwork, OneTouch Direct ensures that their workforce is well-equipped to meet client needs and drive business success.
Customer Journey and Revenue Recovery Focus
Utilizing a deep understanding of the customer journey, OneTouch Direct aims to turn every contact into a loyal customer. The company focuses on customer care and revenue recovery, offering a full spectrum of services for every stage of the account lifecycle. This includes sales, customer service, credit management, and collections, ensuring comprehensive support throughout the customer journey.