OneVision Resources
OneVision Resources delivers award-winning service solutions to CI professionals, supporting 20,000 clients with high-quality outsourced tier 1 support and proven RMR solutions.
Services
OneVision Resources delivers a range of award-winning service solutions to CI professionals. The company provides high-quality outsourced tier 1 support and proven recurring monthly revenue (RMR) solutions. Clients benefit from a suite of professional services including marketing and sales support, personalized training, and implementation programs. OneVision offers enterprise-grade ticketing solutions and on-call management tools featuring scheduling, shift management, and automated notifications, all designed to centralize critical service history information.
Client Support and Performance
OneVision Resources supports over 20,000 clients, generating an average of $6,300 in RMR within a year. The company achieves high referral rates of 85% from satisfied customers and maintains a 4.8-star client satisfaction rating. Their basic support team successfully solves or de-escalates 96% of calls, highlighting their efficiency in client support.
Innovative Tools and Solutions
OneVision Resources has introduced ProVision™, a custom-built client relationship management (CRM) tool, and the ProVision™ ticketing app, which provides users with critical tools and client information at their fingertips. The company's platform is flexible and adapts to the unique needs of integration businesses, while also supporting any products chosen by clients, maintaining a vendor-agnostic approach.
Revenue and Financial Impact
OneVision Resources' services have generated $30 million in service revenue for partners. The company helps boost recurring revenue streams through custom-branded sales tools, marketing campaigns, and secure payment processing solutions. Their Flex Support Packages offer entry-level options for integrators, further supporting financial growth.
Partnerships and Industry Integration
OneVision Resources has announced a partnership with ProSource to offer special benefits to shared customers. The company integrates with various industry-leading remote monitoring and management tools to provide proactive remote support. During the coronavirus pandemic, OneVision opened a 'Data Room' to support their clients with relevant resources and assistance.