Open International
Open International provides a cloud-based utility billing solution, Smartflex, tailored for investor-owned utilities and municipalities, and is recognized as a leader in utility customer systems by Gartner.
Cloud-Based Utility Billing Solutions
Open International offers Smartflex, a comprehensive cloud-based utility billing solution. This product caters specifically to the needs of investor-owned utilities and municipalities, assisting in digital transformation processes. Smartflex is designed to manage a variety of utility customer operations, featuring components such as customer information systems, meter data management, and mobile workforce management.
Global Reach and Implementation
Open International operates across 19 countries, providing its solutions to utilities around the world. The company has successfully implemented its systems for diverse clients, serving over 40 million residential and commercial customers globally. This widespread adoption underscores the reliability and effectiveness of their offered services.
Holistic Approach to Utility Operations
Employing a holistic approach, Open International provides solutions that cover the full spectrum of utility customer operations. It encompasses aspects like customer information, meter data management, and workforce management, aiming to streamline and improve utility processes comprehensively.
Continuous Support and Training
To ensure client success, Open International provides continuous updates and support for its solutions. In addition, the company offers dedicated training and certification programs on their products, ensuring that utility professionals are well-equipped to utilize their systems effectively.
Industry Recognition
Open International has been recognized by Gartner as a leader in the Market Guide for Utility Customer Systems. This acknowledgment reflects the company's prominent position in the industry and its commitment to delivering high-quality utility customer solutions.