OpenSight
OpenSight, formerly known as FastFile, is a B2B company specializing in AI-powered customer support automation, primarily serving operations in the B2B sector from its bases in San Francisco and Sunnyvale, CA, and remotely.
Company Overview
OpenSight, formerly known as FastFile, is an early-stage company that launched in January 2023. The company is based in San Francisco, CA, and Sunnyvale, CA, with options for remote positions. OpenSight is a participant in the Y-Combinator Winter 2023 batch and focuses on providing AI-powered customer support automation. This service is geared towards fast-growing companies in the B2B sector, specifically within operations.
Services
OpenSight specializes in offering AI-powered customer support automation designed to help fast-growing companies manage their customer inquiries more efficiently. By utilizing the latest advancements in large language models (LLMs), OpenSight's solutions aim to provide accurate answers and action resolution paths. The company's technology is capable of resolving over 70% of inbound customer inquiries, which helps businesses reduce the workload on their customer support teams and improve overall customer satisfaction.
Locations
OpenSight operates from multiple locations, including San Francisco, CA, and Sunnyvale, CA. Additionally, the company offers fully remote positions, allowing them to attract talent from a wider geographical area. The business serves clients throughout the United States, as well as the broader Americas and Canada regions.
Industry and Applications
OpenSight serves the business-to-business (B2B) sector, with a particular emphasis on operations within this domain. The company's expertise lies in leveraging generative AI and customer support technologies to drive efficiencies and enhance customer success. Tagged under Generative AI, B2B, Customer Success, and Customer Support, OpenSight's solutions are built to meet the specific needs of businesses aiming to manage and streamline their customer support processes.
Y-Combinator
As a participant in the Y-Combinator Winter 2023 batch, OpenSight benefits from the valuable resources and guidance provided by this renowned startup accelerator. Being part of YC W23 not only validates the company's innovative approach to AI-powered customer support automation but also connects OpenSight with a network of influential mentors, investors, and peers.