Cheree Van Staden
About Cheree Van Staden
Cheree Van Staden serves as the Director of Customer Experience at Organic Valley, a position she has held since 2021. With extensive experience in customer service and management, she has previously worked in various roles, including Customer Service Manager at Organic Valley and Commissions Analyst at Gordon Flesch Company.
Work at Organic Valley
Cheree Van Staden has served as the Director of Customer Experience at Organic Valley since 2021. In this role, she has implemented a data-driven approach to enhance customer experience strategies. She has also played a key role in integrating new communication tools to streamline customer interactions. Prior to her current position, she worked at Organic Valley as a Customer Service Manager for 11 years, where she developed a comprehensive training program for customer service teams to improve performance metrics.
Previous Experience
Before joining Organic Valley, Cheree Van Staden worked at the Gordon Flesch Company as a Commissions Analyst from 2007 to 2010 in the Madison, Wisconsin area. She also held a position at Progressive Insurance as a Direct Sales & Service Representative from 2004 to 2007 in Colorado Springs, Colorado. Her diverse experience in customer service and analytics has contributed to her expertise in improving customer experience.
Education and Expertise
Cheree Van Staden studied Business Administration and Management at Pikes Peak Community College, where she earned an Associate of Science degree. Her educational background has provided her with a solid foundation in business principles, which she applies in her current role to enhance customer experience and service delivery.
Achievements in Customer Experience
Cheree Van Staden has led a cross-functional team to redesign the customer feedback process at Organic Valley, resulting in improved service delivery. Her initiatives have focused on enhancing performance metrics and customer satisfaction through strategic training and process improvements.