Amanda Spradlin, Ccsm
About Amanda Spradlin, Ccsm
Amanda Spradlin serves as the VP and Head of Customer Success at Ovation, where she designs and implements customer success strategies. With over a decade of experience in technology and the hospitality industry, she has held leadership roles at various companies, including AllVoices and Broadbean Technology.
Current Role at Ovation
Amanda Spradlin serves as the Vice President and Head of Customer Success at Ovation, a position she has held since 2024. In this role, she is responsible for leading customer success initiatives and strategies that enhance customer satisfaction and retention. Her focus includes driving account renewal and expansion, ensuring that clients receive optimal value from Ovation's services.
Previous Experience at AllVoices
Prior to her current role, Amanda worked at AllVoices as the Senior Director and Head of Customer Success from 2022 to 2023. During her tenure, she developed and implemented customer success strategies that improved client engagement and satisfaction. She initially joined AllVoices in 2021 as the Head of Customer Success, where she contributed to the company's growth in customer retention.
Background in Customer Success Management
Amanda has over 10 years of experience in technology, specializing in customer success, support, product adoption, and account management. Her career includes significant roles at Broadbean Technology, where she served in various capacities, including Sr. Client Services Specialist and Sr. Manager of Customer Success for SaaS products. She has a proven track record of designing customer success strategies that drive business outcomes.
Education and Certifications
Amanda holds a Bachelor of Arts in Communications with a focus on Entertainment Studies from California State University, Fullerton, which she completed from 2003 to 2008. She also possesses certifications in Executive Leadership and Level 5 CCSM in Customer Success Management, underscoring her commitment to professional development in the customer success field.
Experience in the Hospitality Industry
Amanda has a deep understanding of the hospitality industry's needs and challenges, having worked in various roles that intersect with this sector. Her experience includes leading teams that assist restaurants in enhancing guest feedback and online reputation, which contributes to increased revenue. This background equips her with insights that inform her customer success strategies.