OvationCXM
OvationCXM offers a customer experience management (CXM) platform, providing AI-powered solutions and tools for various industries to enhance customer interactions and operational efficiency.
Services
OvationCXM offers a range of services designed to enhance customer experience management (CXM) across various industries. Their AI-powered solutions focus on resolving customer queries efficiently, boasting a speed improvement of up to 75%. The company provides remote support and field activation teams to ensure seamless operational execution. Additionally, OvationCXM offers journey mapping consulting to help organizations optimize customer interactions and identify improvement areas. These services are complemented by detailed analytics and reporting features, providing in-depth insights into customer experiences.
Products
OvationCXM's primary product is its comprehensive CXM platform, which is specifically designed to orchestrate customer experiences in real time. A key feature of this platform is the drag-and-drop journey builder, enabling users to design and manage customer journeys efficiently. The platform also incorporates embedded intelligence and automation to streamline and enhance customer interactions. Moreover, OvationCXM utilizes ecosystem connectors for seamless integration and synchronization of data across multiple providers, including major platforms like Salesforce and Microsoft Dynamics.
Industries Served
OvationCXM caters to a diverse range of industries, offering tailored CXM solutions for financial services, technology and telecommunications, healthcare, payment acquirers and independent sales organizations (ISOs), retail, and consumer goods. By providing industry-specific capabilities, the company ensures that each sector receives the most relevant tools and support for enhancing their customer experience.
Platform Features
The OvationCXM platform is equipped with several advanced features designed to optimize customer experience delivery. Key features include the AI-powered solution for quicker resolution of customer queries, a user-friendly drag-and-drop journey builder, and ecosystem connectors for integrating data across multiple partners. The platform also includes embedded intelligence and automation functionalities to improve the efficiency of customer interactions. Additionally, it offers robust analytics and reporting tools to monitor and enhance customer experiences.
Data Security and Availability
OvationCXM ensures high availability and security for its platform by hosting it across multiple geo-redundant data centers. This setup provides a reliable and secure environment that supports uninterrupted access to the CXM platform. The focus on data security and high availability reflects the company's commitment to maintaining the integrity and consistency of customer experience operations.