Alan Finlay
About Alan Finlay
Alan Finlay is a co-founder of OvationCXM, where he oversees product, design, and marketing. He has a background in finance from Goldman Sachs and has contributed to significant advancements in customer experience management solutions.
Work at OvationCXM
Alan Finlay serves as Co-Founder, focusing on Product, Design, and Marketing at OvationCXM since 2014. He has played a significant role in developing the OvationCXM Platform, which features pre-built CRM connectors and customer journey orchestration tools. Under his leadership, the company has served over 1.5 million businesses with its customer experience management solutions. Finlay has also been instrumental in expanding Relay, an Ecosystem Engagement software, which has reached over 200,000 business locations and indexed more than 2,000 unique products and services.
Education and Expertise
Alan Finlay completed his high school education at St. John's Prep from 2001 to 2005. He then attended the University of Virginia, where he earned a Bachelor of Science (BS) degree in Commerce from 2005 to 2009. His educational background has equipped him with a strong foundation in business principles, which he applies in his current role. Finlay shares expert insights on generative AI, including use cases and integration strategies, contributing to the advancement of technology in customer experience management.
Background
Before co-founding OvationCXM, Alan Finlay worked at Goldman Sachs as an Analyst in Alternative Investments from 2007 to 2011 in the Greater New York City Area. He then transitioned to Texas Pacific Group, where he served as an Associate from 2011 to 2014. His experiences in these roles provided him with a deep understanding of finance and investment, which he leverages in his current entrepreneurial endeavors.
Achievements
Alan Finlay has contributed to securing backing for OvationCXM from notable investors, including Nyca Partners, Telstra Ventures, and Capital One Ventures. His efforts have been crucial in establishing the company's presence in the customer experience management sector. Additionally, he has played a key role in the development of Relay, enhancing customer support experiences by integrating disparate teams and systems.