Amy Villaume Auger
About Amy Villaume Auger
Amy Villaume Auger is a Terminal Support Engineer with a background in technical support and the payments industry. She has worked for OvationCXM and First Data Corporation, and holds a Bachelor of Science degree in Pre-Veterinary Medicine from Berry College.
Current Role as Terminal Support Engineer
Amy Villaume Auger currently serves as a Terminal Support Engineer at OvationCXM, a position she has held since 2022. In this role, she is responsible for providing technical support and solutions related to terminal management. Her work involves troubleshooting issues, assisting clients with technical inquiries, and ensuring the smooth operation of terminal systems. This position builds on her previous experience in technical support and customer service.
Previous Experience at OvationCXM
Prior to her current role, Amy worked at OvationCXM as a Technical Support Associate from 2020 to 2022. During her two years in this remote position, she focused on providing support in the payments industry, leveraging her knowledge of call center merchant services. Her experience in this role laid the groundwork for her advancement to Terminal Support Engineer.
Background in Technical Support
Amy has a solid background in technical support, having worked at First Data Corporation as a Product Support Technician from 2012 to 2015. She also served as a Technical Support/Customer Service Representative at First Data Merchant Services from 2009 to 2011. These roles provided her with extensive experience in customer service and technical troubleshooting within the payments sector.
Education and Academic Background
Amy studied at Berry College, where she pursued a Bachelor of Science degree in Pre-Veterinary Medicine. This educational background provided her with a strong foundation in science and critical thinking, which she applies in her technical roles. Although her degree is not directly related to her current field, the skills acquired during her studies contribute to her analytical abilities in technical support.
Skills in Nonprofit and Volunteer Management
In addition to her technical expertise, Amy has a background in the nonprofit organization sector. She possesses skills in volunteer management and public speaking, which enhance her ability to communicate effectively and manage teams. These skills may complement her technical roles by fostering collaboration and engagement with clients and colleagues.