Jenna Boutwell
About Jenna Boutwell
Jenna Boutwell is a Tier 1 Tech Support professional with extensive experience in customer service and technology. She holds multiple degrees in Computer Information Technology and has worked in various roles since 2007, including her current positions at Boomtown and Young Living Essential Oils.
Current Role at Boomtown
Jenna Boutwell serves as Tier 1 Tech Support at Boomtown, a position she has held since 2018. In this role, she provides technical assistance and support to clients, addressing a variety of technical issues. Her responsibilities include troubleshooting software and hardware problems, guiding users through solutions, and ensuring customer satisfaction. This position allows her to leverage her technical skills and customer service experience.
Current Role at Young Living Essential Oils
Jenna Boutwell has been a Young Living Distributor since 2017. In this capacity, she promotes and sells essential oils and related products. Her role involves educating customers about the benefits of essential oils, managing sales, and building a customer base. This position complements her technical background by allowing her to engage with customers in a different industry.
Educational Background
Jenna Boutwell has a solid educational foundation in Computer Information Technology. She studied at Craven Community College, where she earned an Associate of Applied Science from 2002 to 2010. She then attended East Carolina University, achieving a bachelor's degree from 2010 to 2012. Additionally, she studied at the University of Maryland Global Campus, obtaining a Bachelor's in Computer Networks and Security from 2013 to 2015. This extensive education supports her technical expertise.
Previous Work Experience
Jenna Boutwell has diverse work experience in customer support and technical roles. She worked as a Community Support Specialist at Preferred Alternatives, Inc. from 2007 to 2008 in New Bern, North Carolina. Additionally, she has experience as a customer service representative for Time Warner Cable. Her background also includes server management and working as a word processor for a logistics company, contributing to her comprehensive skill set.