Jim Newton
About Jim Newton
Jim Newton serves as the Director of Field Services at OvationCXM, a position he has held since 2017. With a background in training and customer service, he has accumulated over eight years of experience at the company and previously served in various roles including Special Projects & Training Manager and Training Manager.
Work at OvationCXM
Jim Newton has been with OvationCXM since 2015, holding multiple roles over the years. He started as a Training Specialist for two months before becoming a Training Manager from 2015 to 2017. In 2016, he took on the position of Special Projects & Training Manager, which he has held for eight years. In 2017, he transitioned to the role of Director Of Field Services, where he has been for seven years. His work in these positions has contributed to the development and implementation of training programs and field services.
Previous Work Experience
Before joining OvationCXM, Jim Newton worked at Geek Squad from 2013 to 2015. He served as a Consultation Agent for two years and briefly as an Advanced Repair Agent for two months in 2015. He also worked at Best Buy as a Sales Associate for five months in 2013. Prior to his retail experience, he served in the United States Marine Corps as an Aviation Ordnance Technician from 2009 to 2013, gaining valuable technical and operational skills.
Education and Expertise
Jim Newton studied at Arizona State University, where he earned a Bachelor of Arts (B.A.) in History from 2015 to 2016. He also attended Paradise Valley Community College, obtaining an Associate’s Degree from 2013 to 2014. His educational background supports his roles in training and field services, providing a foundation in both historical context and practical application.