Joseph Chaparro
About Joseph Chaparro
Joseph Chaparro is a SecOps Analyst with a background in technical support and sales. He has over 17 years of experience in the technology sector and holds a Bachelor of Science in Cybersecurity and Information Assurance from Western Governors University.
Current Role as Sec Ops Analyst
Joseph Chaparro currently serves as a SecOps Analyst at OvationCXM, a position he has held since 2023. In this role, he is responsible for monitoring and managing security operations, ensuring the integrity and confidentiality of data. His expertise in cybersecurity allows him to effectively address security incidents and implement measures to protect organizational assets.
Previous Experience at OvationCXM
Prior to his current role, Joseph worked at OvationCXM as a Technical Support Associate from 2018 to 2023. During this five-year tenure, he provided technical assistance and support to clients, resolving issues related to the company's products and services. His experience in this position laid a strong foundation for his transition to the SecOps Analyst role.
Work History at GoDaddy
Joseph Chaparro spent 12 years at GoDaddy, where he worked as a Bilingual Sales & Support Specialist from 2006 to 2018. Based in Tempe, Arizona, he provided customer support and sales assistance in both English and Spanish, contributing to the company's customer service objectives and enhancing client satisfaction.
Technical Support Role at Vision Engraving & Routing Systems
In 2018, Joseph briefly worked as a Technical Support Specialist at Vision Engraving & Routing Systems for seven months. His responsibilities included assisting customers with technical inquiries and troubleshooting issues related to the company's engraving and routing products.
Education in Cybersecurity
Joseph holds a Bachelor of Science degree in Cybersecurity and Information Assurance from Western Governors University. This educational background provides him with the knowledge and skills necessary to navigate the complexities of cybersecurity and information protection in his current and previous roles.