Michelle Wingfield
About Michelle Wingfield
Michelle Wingfield serves as the Head of Customer Success at OvationCXM, bringing extensive experience in customer support and continuous improvement from previous roles at Intuit, Inc. and Ventana Medical Systems.
Current Role at OvationCXM
Michelle Wingfield serves as the Head of Customer Success at OvationCXM, a position she has held since 2021. In this role, she focuses on enhancing customer satisfaction and ensuring successful outcomes for clients. Her leadership emphasizes the importance of relationship-building and collaboration across various functions and geographies.
Previous Experience at Intuit, Inc.
Michelle Wingfield has extensive experience at Intuit, Inc., where she held multiple roles over several years. She worked as a Service Planning Manager from 2000 to 2003, as a Senior Project Manager from 2004 to 2005, and as a Senior Supportability Manager from 2007 to 2008. Additionally, she served as a Single Point of Contact for one year from 2003 to 2004 and as a Senior Program Manager from 2005 to 2007.
Experience at Ventana Medical Systems
At Ventana Medical Systems, Michelle Wingfield held significant positions from 2008 to 2019. She served as Continuous Improvement Manager for six years, contributing to operational enhancements. Later, she took on the role of Director, Global Customer Support, Service Functional Lead for Roche Tissue Diagnostics from 2017 to 2019, where she managed customer support initiatives.
Education and Certifications
Michelle Wingfield holds a Six Sigma Green Belt certification, which she earned through a project aimed at improving the work environment for employees. This certification reflects her commitment to quality improvement and operational excellence.
Skills and Expertise
Michelle Wingfield is recognized for her ability to work effectively in distributed, multi-cultural environments. She possesses strong skills in strategic and tactical planning, as well as a talent for encouraging creative ideas and motivating teams to address complex challenges. Her passion for unconventional ideas drives success in her professional endeavors.