Parabolic
Parabolic, previously known as Prayogh or Prayog, is a San Francisco-based company that develops an AI assistant designed to automate customer support responses. The AI integrates with platforms like Intercom and Zendesk, offering features such as human-in-the-loop verification and the ability to handle complex customer interactions.
Company History
Parabolic, originally known as Prayogh and later Prayog, transitioned to its current identity as part of its evolutionary journey. It is based in San Francisco, CA, USA. The startup operates in the B2B sector, catering specifically to customer support teams through its advanced AI-driven solutions. Parabolic is a part of the Y-Combinator W23 batch, a testament to its innovative approach and strong potential.
Product Offerings
Parabolic offers an AI assistant that autodrafts responses for customer support teams, embedding seamlessly into existing ticketing software like Intercom, Zendesk, and Helpscout. It supports a human-in-the-loop system allowing agents to verify responses before sending, enhancing reliability. The AI assistant also categorizes incoming questions, detects true user intent, and includes an upsell mode to unlock support as a sales channel. Equally important, it features autodraft functionalities for both generalizable and customer-specific responses.
Unique Features
Key features of Parabolic’s AI assistant include the ability to train and improve its performance from rejected drafts, answer rarely asked questions with minimal historical data, and navigate complex, multi-step conversations. Additionally, it supports integrations with platforms like Zendesk, Intercom, Discord, Slack, and Jira. Unique aspects of Parabolic include its high accuracy rate (98%+ on frequently asked questions) and its ability to handle non-'macro-able' questions with 40%+ accuracy, setting it apart from traditional keyword matching tools.
Commitment to Data Security
Parabolic is committed to maintaining high standards of data security. The company signs NDAs for every customer onboarded and pre-processes all customer data via a PII (Personally Identifiable Information) anonymizer. Additionally, Parabolic is in the process of obtaining SOC2 and GDPR certifications, further underscoring its dedication to safeguarding customer information.
Pricing and Installation
Parabolic offers free installation for Intercom users, lowering the barrier to entry for potential customers. Pricing is determined based on the volume of tickets successfully automated by Parabolic’s AI assistant. This performance-based pricing structure ensures that clients only pay for the value they receive. The system's proficiency in auto-indexing responses and achieving high accuracy rates also contributes to its cost-effectiveness.