Paragon
Paragon, founded in 1993 and headquartered in Cleveland, Ohio, specializes in customer experience improvement through custom applications and a range of digital services. The company partners with OutSystems and has a high client satisfaction rate of 94%.
Company History
Founded in Cleveland, Ohio, in 1993, Paragon has celebrated 30 years in business as of 2023. The company's headquarters are located at 5900 Landerbrook Drive, Suite 150, Cleveland, Ohio 44124. Paragon has grown significantly over three decades, establishing itself as a prominent player in various specialized industries.
Services Offered by Paragon
Paragon provides a comprehensive suite of services including customer research, journey mapping, service design, content strategy, digital visioning and strategy, and technology assessment and planning. In terms of experience design and development, the company offers solutions such as enterprise websites, commerce websites, headless CMS, custom API development, and business systems. Paragon also offers continuous innovation services through its Optimize Plan and Maintain Plan, as well as managed services including application support, training, and around-the-clock cloud services.
Partnerships and Technical Alliances
Paragon partners with leading names in the tech industry to enhance its service offerings. These partnerships include OutSystems for delivering custom applications, and technical alliances with Sitecore, Optimizely, Kentico, Contentful, and Contentstack. These collaborations enable Paragon to utilize state-of-the-art technologies and frameworks to meet diverse client needs.
Industries of Specialization
Paragon specializes in working with clients from various sectors including hospitals and healthcare, finance and insurance, and manufacturing and distribution. These industries benefit from Paragon’s expertise in delivering tailored digital solutions that improve customer experience and operational efficiency.
Acquisitions and Case Studies
In its continued effort to expand capabilities, Paragon acquired the team from Red Privet, LLC, a research-driven experience strategy and design firm based in Harrisburg. This strategic move has enriched Paragon's capabilities in design and strategy. A notable case study showcasing Paragon's work includes the design and development of a new financial services website for PSECU, demonstrating the company's proficiency in delivering impactful digital solutions.