Andreas Pentenrieder
About Andreas Pentenrieder
Andreas Pentenrieder is a Senior Enterprise Account Executive at Parloa, specializing in tailored Conversational AI solutions to enhance customer service. He has extensive experience in sales and consulting roles across various companies in Germany, including Dimension Data, Twilio, and NTT.
Work at Parloa
Andreas Pentenrieder has been serving as a Senior Enterprise Account Executive at Parloa since 2023. Based in Berlin, Germany, he operates in a remote capacity. In this role, he focuses on developing tailored Conversational AI solutions that address customer service challenges, such as missed calls and complex queries. His work aims to enhance customer interaction experiences through seamless integration of customer data.
Previous Experience
Before joining Parloa, Andreas held various positions in the technology and communications sectors. He worked at Dimension Data as a Consultant in Unified Communications from 2009 to 2012. He then transitioned to Twilio, where he served as an Account Executive for the DACH region from 2022 to 2023. His experience also includes roles at NTT, where he was a Principal Enterprise Sales Architect and held several positions related to major accounts and solution architecture.
Education and Expertise
Andreas Pentenrieder studied at IT Akademie Augsburg, where he achieved a qualification as an Internet Application Developer from 2000 to 2001. His expertise lies in developing Conversational AI solutions tailored to specific customer service needs. He specializes in integrating customer data to create a consistent interaction experience and automating processes to enhance operational efficiency.
Background
Andreas has a diverse background in technology and customer service solutions. He began his career at avodaq AG as a Senior Consultant from 2000 to 2009. Following this, he worked at WWK Lebensversicherung a. G. as an IT Systemplaner from 2012 to 2015. His extensive experience in various roles has equipped him with the skills to collaboratively design flexible approaches to integrate Conversational AI into existing business processes.
Professional Vision
Andreas envisions shaping the future of customer service through innovative solutions. He aims to create individual success stories by enhancing responsiveness to changing customer demands. His focus on automating processes allows teams to concentrate on strategic tasks, ultimately improving overall efficiency in customer service operations.