Eric Lodde
About Eric Lodde
Eric Lodde is a Principal Customer Success Manager currently working at Parloa in Berlin, Germany. He has extensive experience in customer success roles, having previously worked at Feedback Loop, a DISQO company, and Indicative, where he led teams and implemented initiatives to enhance customer satisfaction and exceed sales targets.
Current Role at Parloa
Eric Lodde serves as the Principal Customer Success Manager at Parloa, a position he has held since 2023. In this role, he focuses on enhancing customer satisfaction and driving success for clients. His responsibilities include managing customer relationships and ensuring that clients derive maximum value from Parloa's offerings. His experience in customer success management positions him to effectively lead initiatives that support organizational growth.
Previous Experience at Feedback Loop
Eric Lodde worked at Feedback Loop, a DISQO company, in various roles from 2019 to 2023. He began as a Customer Success Manager, advancing to Senior Customer Success Manager, and finally serving as Manager, Customer Success. During his tenure, he led teams managing multimillion-dollar Annual Recurring Revenue (ARR) portfolios and designed customer-centric initiatives that consistently exceeded sales targets. His experience at Feedback Loop contributed to his expertise in customer success strategies.
Career Background in Customer Success
Before joining Feedback Loop, Eric Lodde held the position of Customer Success Manager at Indicative from 2017 to 2019. He also worked as a Product Experience Specialist at ConveyIQ from 2016 to 2017. His early career included coaching roles at Hunter College and The Chapin School, where he developed skills in team management and collaboration. This diverse background has equipped him with a comprehensive understanding of customer success and team dynamics.
Educational Background
Eric Lodde earned a Bachelor of Arts in Political Science and Government from Hunter College, where he studied from 2009 to 2014. Prior to this, he attended Brooklyn Technical High School, achieving an Advanced Regents Diploma with a focus on Industrial and Product Design. His educational background provides a foundation for his analytical and strategic approach in customer success management.
Key Initiatives and Contributions
Throughout his career, Eric Lodde has implemented several key initiatives aimed at enhancing customer experiences. He has revamped customer and new hire onboarding programs to maximize customer satisfaction. Additionally, he has fostered cross-functional collaborations to drive impact within organizations. These contributions reflect his commitment to improving customer success and supporting organizational objectives.