Gledi M.
About Gledi M.
Gledi M. is a VoIP/DevOps Engineer with extensive experience in voice and billing platforms. He has worked for various companies, including VIVO Communications, Telnyx, and currently Parloa, while holding a Master's degree in Information Technology from the University of Tirana.
Work at Parloa
Gledi M. has been employed at Parloa as a VoIP/DevOps Engineer since 2021. In this role, he focuses on enhancing voice communication systems and ensuring operational efficiency. His responsibilities include managing the integration of various communication platforms and contributing to the overall engineering excellence within the organization.
Previous Experience in VoIP Engineering
Prior to joining Parloa, Gledi M. worked as a VoIP Engineer at Telnyx from 2018 to 2021. His role involved developing and maintaining VoIP solutions in a remote capacity while based in the United States. He also served as a Telephony Engineer at ABCom, a Vodafone subsidiary, from 2017 to 2018, where he further honed his skills in telecommunication systems.
Education and Expertise
Gledi M. holds a Master's degree in Information Technology from the University of Tirana, which he completed from 2013 to 2015. He also earned a Bachelor's degree in Electronics Engineering from Universiteti Politeknik i Tiranës, studying there from 2009 to 2012. His educational background provides a strong foundation for his technical expertise in VoIP and DevOps engineering.
Technical Skills and Contributions
Gledi M. manages the Voice Billing process by utilizing automated CDR processing in SQL and Python. He has developed solutions on Azure, including VPN gateways, virtual machines, DNS, databases, and AKS clusters. Additionally, he actively contributes to establishing a Site Reliability Engineering (SRE) culture within his teams, promoting engineering excellence.
Consulting Experience
Before his tenure at Telnyx, Gledi M. worked as an external consultant for VIVO Communications from 2015 to 2016, focusing on CRM, Billing, and Voice Platforms in Albania. This experience allowed him to gain insights into the operational aspects of telecommunications and enhance his consulting skills.