Juan Camilo Orrego
About Juan Camilo Orrego
Juan Camilo Orrego is a Senior Customer Success Manager currently working at Parloa, a leading SaaS platform for Conversational AI, where he has been employed since 2024. He has extensive experience in customer success and solution delivery, having held various roles at Applause and Epidemic Sound in Berlin.
Current Role at Parloa
Juan Camilo Orrego serves as a Senior Customer Success Manager at Parloa, a leading SaaS platform for Conversational AI. He has been with the company since 2024, contributing to the enhancement of customer communication through innovative solutions. His role involves working closely with clients to ensure they derive maximum value from the platform's offerings.
Previous Experience at Applause
Prior to his current position, Juan Camilo Orrego held multiple roles at Applause. He worked as a Senior Solution Delivery Manager from 2020 to 2022 and as a Sr. Business Development Manager from 2016 to 2019. His experience at Applause also includes a role as Solution Delivery Manager from 2019 to 2020. These positions were based in Berlin, Germany, where he developed expertise in customer success and solution delivery.
Experience at Epidemic Sound
Juan Camilo Orrego worked as a Customer Success Manager at Epidemic Sound from 2022 to 2023. During his time there, he focused on ensuring customer satisfaction and success, further building his experience in the customer success domain while continuing to operate in Berlin, Germany.
Educational Background
Juan Camilo Orrego studied at the University of Koblenz and Landau, where he earned a Master of Science in Information Management from 2011 to 2014. He also completed a Bachelor of Science in Information Management at the same university from 2007 to 2011. This educational background provided him with a solid foundation in information management principles.
Internship Experience
In 2011, Juan Camilo Orrego completed a five-month internship in Partner Management for Airlines & Markets at Miles & More International in Neu-Isenburg, Germany. This early experience contributed to his understanding of customer relations and management within the airline industry.