Lena Wisser
About Lena Wisser
Lena Wisser serves as the Director of Customer Experience at Parloa, where she focuses on customer success, professional services, partner delivery, and support. With extensive experience in various leadership roles in customer success, she is dedicated to fostering personal growth and leveraging artificial intelligence to enhance customer interactions.
Work at Parloa
Lena Wisser has served as the Director of Customer Experience at Parloa since 2023. In this role, she oversees Customer Success, Professional Services, Partner Delivery, and Support. Her position is based in Berlin, Germany, and she works on-site. Lena's leadership is focused on enhancing customer interactions and ensuring a seamless experience across various services.
Previous Experience in Customer Success
Before joining Parloa, Lena Wisser worked at Workpath as the Director of Customer Success for four months in 2023. Prior to that, she held several positions at Productsup, including SVP Client Solutions and VP Client Solutions, where she was responsible for Customer Success, Professional Services, Enablement, and Support from 2018 to 2022. Her experience spans various roles, including Head of Account Management and Client Success Manager, showcasing her extensive background in customer-focused roles.
Education and Expertise
Lena Wisser earned a Bachelor of Science (B.Sc.) in Business Administration from Brandenburg University of Applied Sciences, completing her studies from 2011 to 2014. Her educational background provides a solid foundation for her expertise in customer experience and management. She has also gained practical experience through internships, including a role in Quality Management at Deutsches Herzzentrum Berlin in 2014.
Professional Affiliations
Lena has been a member of Pavilion since 2021. This organization focuses on professional development and networking for customer success leaders. Her involvement with Pavilion reflects her commitment to continuous learning and collaboration within the customer experience community.
Leadership Philosophy
Lena Wisser is dedicated to fostering an environment that encourages the free flow of ideas and personal growth. She seeks inspiration from diverse perspectives to enhance both personal and professional development. Lena advocates for transparency, honesty, and kindness in team management, emphasizing the importance of nurturing dynamic teams by identifying and leveraging individual strengths.