Steffen Giebeler
About Steffen Giebeler
Steffen Giebeler serves as the VP of Revenue Operations at Parloa in Berlin, Germany, where he has been responsible for developing the Revenue Operations function since 2023. He has held various roles in customer success and operations across multiple companies, demonstrating a strong background in enabling commercial teams and managing pricing strategies.
Work at Parloa
Steffen Giebeler has been serving as the VP Revenue Operations at Parloa since 2023. His role involves the foundational development of the Revenue Operations function within the company. He is responsible for providing enablement, processes, technology, and analytics to various commercial teams, including Pre-Sales, Sales, Marketing, Partnerships, and Customer Success. Giebeler also owns the pricing strategy and manages the Deal Desk at Parloa. He leads a team that includes one Senior Manager and two individual contributors.
Previous Roles at Parloa
Before his current position, Steffen Giebeler held multiple roles at Parloa. He served as the VP of Customer Success & Revenue Operations for 9 months in 2023 and as the Head of Customer Success for one year from 2022 to 2023. In these roles, he focused on enhancing customer satisfaction and driving revenue growth through effective customer success strategies.
Career History
Steffen Giebeler has a diverse career history in operations and customer success. He worked at WorkMotion as the Head of Client Operations in 2021. Prior to that, he spent time at Uberall, where he held positions as Senior Customer Success Manager and Head of Customer Success Operations from 2017 to 2020. His earlier experience includes roles at Home HT GmbH, 360dialog, and Houzz, where he developed skills in operations and client management.
Education and Expertise
Steffen Giebeler studied at Humboldt-Universität zu Berlin from 2010 to 2016, where he gained extensive knowledge in his field. He also attended Universität Siegen, earning a Bachelor of Arts (B.A.) in Sozialwissenschaften from 2006 to 2010. His educational background supports his expertise in revenue operations and customer success management.