Svenja Louis
About Svenja Louis
Svenja Louis is a Senior Customer Success Manager with extensive experience in enhancing customer experiences across various industries. She has worked at notable companies such as Miro, Parloa, and Monitor Deloitte, demonstrating a strong ability to exceed performance targets.
Work at Parloa
Svenja Louis currently serves as a Senior Customer Success Manager at Parloa, a position she has held since 2023. In this role, she focuses on enhancing customer experiences and ensuring that clients receive optimal support. Her responsibilities include strategic planning and creative problem-solving to meet customer needs.
Previous Experience at Miro
Before joining Parloa, Svenja Louis worked at Miro as a Senior Enterprise Customer Success Manager for six months in 2023. Prior to this role, she was an Enterprise Customer Success Manager at Miro from 2022 to 2023 for one year. Her tenure at Miro involved managing enterprise-level customer relationships and driving success metrics.
Career Background in Customer Success
Svenja Louis has a diverse background in customer success management. She worked at Personio as a Professional Customer Success Manager for three months in 2021. Prior to that, she was with Monitor Deloitte as a Consultant in Digital Customer Strategy & Transformation from 2019 to 2021, and as a Senior Consultant in Strategy & Transformation for three months in 2021.
Educational Background
Svenja Louis completed her Allgemeine Hochschulreife/Abitur at Priv. Maria Ward Gymnasium Landau from 2005 to 2014. She holds a Bachelor of Science in International Business Administration from the University of Applied Sciences Ludwigshafen am Rhein, achieved from 2014 to 2017. Additionally, she earned a Master of Science in Marketing from Universidad Carlos III de Madrid in 2018.
Professional Skills and Attributes
Svenja Louis possesses a strong focus on delivering superior customer experiences. She supports customers both strategically and creatively, utilizing her extensive background in customer success. Her can-do attitude enhances her ability to effectively address customer needs and challenges.