Patagonia
Patagonia is an outdoor apparel company committed to environmental sustainability, offering a wide range of products and services including free shipping on orders over $99, a Jacket Finder tool, and the Worn Wear program for trading in used gear.
Products
Patagonia offers an extensive range of products catering to various outdoor and everyday needs. These include jackets, vests, fleece, tops, bottoms, dresses, jumpsuits, swimwear, wetsuits, socks, underwear, hats, and accessories. The company also provides a variety of collections, such as Nano Puff® Insulation, Down Sweater Insulation, Better Sweater® Fleece, Snap-T® Fleece, Retro-X® Fleece, Regulator® Fleece, Capilene® Cool Tech Tees, Black Hole® Bags, and Baggies™ Shorts. Additionally, Patagonia offers activity-specific gear for activities including climbing, trail running, hiking, fly fishing, surfing, kitesurfing, mountain biking, snow sports, and workwear.
Environmental Commitment
Patagonia is committed to environmental sustainability and justice. The company plans to convert all durable water-repellent membranes and finishes to non-fluorinated alternatives by 2025. Patagonia supports grassroots activism through Patagonia Action Works and contributes to the 1% for the Planet initiative. The company also runs the Worn Wear program, encouraging customers to trade in used gear, which is part of their broader effort to reduce waste. Patagonia’s flexible shipping options address environmental concerns, and the company provides a comprehensive product care and repair service, including DIY repair guides and videos.
Programs and Initiatives
Patagonia runs several specialized programs and initiatives aimed at supporting outdoor professionals and environmental sustainability. The Pro Program provides benefits to qualified outdoor professionals, environmental grant recipients, and outdoor industry partners. The Worn Wear program promotes the trade-in and reuse of used gear. Patagonia also provides flexible shipping options and a dedicated section for food and drinks through Patagonia Provisions. Additionally, the company supports grassroots activism and community engagement through various events and the Patagonia Action Works platform.
Customer Support and Guarantees
Patagonia offers a range of services to enhance the customer experience, such as free shipping on orders over $99 and the Jacket Finder tool to help customers choose the right jacket. The company provides group sales options for company uniforms, events, holiday gifts, team jerseys, and other group needs. All Patagonia products come with an Ironclad Guarantee, ensuring durability and satisfaction. The brand also offers flexible shipping options to meet customer needs and align with their environmental values. Additionally, Patagonia provides a comprehensive product care and repair service with DIY repair guides and videos.
Educational and Inspirational Content
Patagonia is dedicated to educating and inspiring its community through a variety of content. The company offers a wealth of articles, films, and podcasts that focus on environmental and social issues. These resources aim to raise awareness and encourage action around important topics. Patagonia’s dedication to storytelling is also reflected in its range of films and stories that highlight activism and environmental justice campaigns. The brand’s educational efforts are designed to foster a deeper understanding of the environmental impacts and inspire collective action towards sustainability.