Tuğçe çetinkaya
About Tuğçe çetinkaya
Tuğçe Çetinkaya is an Integration Support Specialist at Payconiq in Amsterdam, Netherlands, where she has worked since 2021. She holds a Bachelor's degree in Computer Engineering from Freie Universität Berlin and has previous experience in software development and business analysis.
Work at Payconiq
Tuğçe Çetinkaya has been employed at Payconiq as an Integration Support Specialist since 2021. In this role, she operates from Amsterdam, North Holland, Netherlands. Her responsibilities include managing incidents related to integration, which encompasses investigation, troubleshooting, escalation, resolution, reporting, time tracking, and analysis. She coordinates with various internal teams, such as Business Support, Sales, Software, and Web Development, to address integration-related issues effectively. Additionally, she provides end-to-end technical support for integration processes involving merchants and integrators from the Benelux countries.
Education and Expertise
Tuğçe Çetinkaya holds a Bachelor's degree in Computer Engineering from Freie Universität Berlin, which she completed in 2017. Prior to that, she studied Computer Engineering at Istanbul University from 2013 to 2018. Her educational background provides her with a solid foundation in software development and technical support, which she applies in her current role at Payconiq.
Professional Background
Before joining Payconiq, Tuğçe Çetinkaya gained diverse experience in the technology sector. She worked as a Software Developer at Pronet Security Services for three months in 2018 and served as a Software Development Engineer at TEB from 2018 to 2021. Additionally, she held a position as an Assistant Business Analyst at Ericsson for two months in 2016. Her early career included an internship as a Software Developer at Turkgen from 2016 to 2017.
Technical Support and Incident Management
In her role as Integration Support Specialist, Tuğçe Çetinkaya manages incidents related to integration processes. This includes investigating and troubleshooting issues, escalating problems when necessary, and ensuring timely resolution. She also tracks time and analyzes incidents to improve support processes. Her work involves advising management on support issues that affect customer satisfaction and recommending actions to enhance service delivery.