Alex Howe
About Alex Howe
Alex Howe is a Senior Manager of Customer Success at Podium, with over a decade of experience in managing enterprise accounts and customer support. He has held various roles in customer success and digital marketing at companies like Infusionsoft and GroSocial.
Current Role at Podium
Alex Howe currently serves as the Senior Manager of Customer Success at Podium, a position he has held since 2023. In this role, he is responsible for overseeing customer success initiatives and managing enterprise accounts. His extensive experience in customer success enables him to effectively lead teams and implement strategies that enhance customer satisfaction and retention.
Previous Experience in Customer Success
Prior to his current role at Podium, Alex Howe gained significant experience in customer success and support through various positions. He worked at Podium as a Customer Success Manager for Enterprise Accounts from 2017 to 2019 and later as a Senior Customer Success Manager for Enterprise Accounts from 2019 to 2022. His roles involved managing customer relationships and ensuring successful onboarding processes.
Professional Background in Technology and Support
Alex Howe has a diverse professional background that includes extensive experience in the technology sector. He worked at Infusionsoft in various capacities, including AdWords Marketing Fulfillment Coordination and Account Management, as well as roles focused on social media and digital advertising strategies. His tenure at GroSocial by Infusionsoft as Manager of Customer Support & Enablement further solidified his expertise in customer support.
Educational Background
Alex Howe studied at the University of Utah, where he earned a Bachelor of Science (BS) degree in Political Science and Government from 2008 to 2011. He also attended Utah State University for a year from 2007 to 2008. His educational background provides a foundation for his analytical skills and understanding of customer dynamics.
Career Transition and Early Experience
Before transitioning into customer success and technology, Alex Howe worked in hospitality and retail. His early career included a nine-year tenure at Snowbird Ski and Summer Resort in lodging and a brief role as a cashier at The Home Depot. This diverse experience has contributed to his customer service skills and ability to manage client relationships effectively.