Amy Nguyen
About Amy Nguyen
Amy Nguyen is a Customer Success Manager at Podium, where she has worked since 2021. She has a diverse background in customer service and account management, with previous roles at Vend, BMW, and Apple.
Current Role at Podium
Amy Nguyen serves as a Customer Success Manager at Podium, a position she has held since 2021. In this role, she focuses on enhancing customer satisfaction and ensuring that clients derive maximum value from Podium's services. Her responsibilities include managing client relationships, addressing customer inquiries, and implementing strategies to improve customer engagement.
Previous Experience at Vend
Prior to her current role, Amy worked at Vend for a total of four years in various capacities. She initially joined as a Launch Specialist from 2017 to 2019, where she facilitated the onboarding of new clients. She then transitioned to the role of Account Manager from 2019 to 2021, where she managed client accounts and worked to enhance customer relationships.
Background in Automotive and Retail
Amy has a diverse background in the automotive and retail sectors. She worked as a Product Genius at BMW Melbourne for six months in 2017, where she provided product information and customer support. Additionally, she held various positions at Retail Zoo/Boost Juice, including Business Systems Administrator and Customer Relations Coordinator, showcasing her versatility in customer service roles.
Education and Early Career
Amy studied at Haileybury Girls College from 2007 to 2009. Her early career included roles such as Service Specialist at Apple from 2014 to 2016 and Optical Dispenser at Luxottica Group from 2013 to 2014. These positions helped her develop strong customer service skills and a solid foundation in client interaction.