Ana Ponce
About Ana Ponce
Ana Ponce is an Integration Specialist with a strong background in network and software troubleshooting. She has worked in various technical support roles and holds a professional certification in program and project management, currently applying her skills at Podium.
Work at Podium
Ana Ponce has been employed at Podium as an Integration Specialist since 2021. In this role, she leverages her expertise in network and software troubleshooting to manage integration projects effectively. Her strong background in customer support enhances her ability to collaborate with clients and ensure seamless integration processes. Ana works remotely, allowing her to contribute to Podium's operations from various locations.
Previous Experience
Before joining Podium, Ana Ponce held several positions that contributed to her skill set. She worked at Teleperformance NG as a Technical Support Specialist from 2017 to 2018 for one year. In 2021, she briefly worked at Kelly in a similar role for four months. Additionally, she gained experience as a Store Associate and Cashier at the Army & Airforce Exchange Service (AAFES) in 2015 for eight months. These roles provided her with a foundation in customer service and technical support.
Education and Expertise
Ana Ponce studied at the College of Southern Nevada from 2013 to 2014. She also attended Martinsburg College, where she focused on Selling Skills and Sales Operations, earning a certification. Furthermore, she holds a professional certification in program and project management, which supports her current responsibilities as an Integration Specialist. Her educational background complements her practical experience in the field.
Skills and Certifications
Ana possesses a robust skill set in network and software troubleshooting, which is essential for her role at Podium. Her professional certification in program and project management aids in managing integration projects efficiently. Additionally, her customer support skills enhance her ability to interact with clients and resolve issues effectively. These competencies are critical for her success as an Integration Specialist.