Brooke Osborne
About Brooke Osborne
Brooke Osborne is a Product Support Specialist at Podium, where she has worked since 2022. She has experience in customer service and social media management, with a background in marketing from Georgia State University.
Work at Podium
Brooke Osborne has been employed at Podium as a Product Support Specialist since 2022. In this role, she focuses on providing support for product-related inquiries and ensuring customer satisfaction. Her responsibilities include troubleshooting issues and assisting users in navigating the platform effectively.
Previous Experience
Before joining Podium, Brooke Osborne worked at LexisNexis Risk Solutions Group as a Consumer Advocacy Rep II for 8 months in 2021. She also served as a Customer Service Representative at Storage Post from 2019 to 2021, where she gained experience in customer interaction and service. Earlier in her career, she worked as a Team Member at Chick-fil-A-Franchise for 9 months in 2017.
Education and Expertise
Brooke Osborne studied at Georgia State University, where she earned a Bachelor of Business Administration (BBA) with a focus on Marketing from 2018 to 2022. Her academic background complements her professional skills, particularly in managing social media platforms. She is proficient in tools such as Facebook Ads Manager and Instagram Analytics.
Technical Skills
Brooke Osborne possesses proficiency in Microsoft Office Suite, which includes Word, Excel, Access, and PowerPoint. She utilizes these tools for effective communication and data management in her professional roles. Her technical skills enhance her ability to support customers and manage product-related tasks.