Bryn Ferrin
About Bryn Ferrin
Bryn Ferrin is a Technical Product Specialist at Podium, specializing in customer training for payment processing and troubleshooting integrated CRM issues. With a background in healthcare and product support, Ferrin enhances communication strategies and acts as a product expert in the payments platform.
Current Role at Podium
Bryn Ferrin serves as a Technical Product Specialist at Podium, a position held since 2022. In this role, Ferrin specializes in training customers on payment processing through SMS and card readers. He acts as a product matter expert in the payments platform, focusing on growth and activation. His responsibilities include conducting internal communications to educate team members on new beta features and rollout plans.
Previous Experience in Healthcare
Before joining Podium, Bryn Ferrin worked in various roles within the healthcare sector. He served as an Outpatient Lab Supervisor at Intermountain Healthcare from 2019 to 2020. Prior to that, he was a Medical Assistant Team Lead at Wasatch Pain Solutions from 2020 to 2021, where he utilized his medical background to enhance communication strategies for healthcare facilities. Ferrin also worked as a Medical Assistant at Wasatch Pain Solutions for five months in 2020.
Experience in Product Support
Bryn Ferrin has extensive experience in product support roles at Podium. He worked as a Product Support Specialist from 2021 to 2022, followed by a position as a Product Support Coach for six months in 2022. These roles involved providing assistance and training to users, ensuring effective use of Podium's products and services.
Educational Background
Bryn Ferrin studied at Brigham Young University, where he earned a Bachelor of Science degree in Public Health and Communications from 2016 to 2020. This educational background has contributed to his expertise in communication strategies and customer training.
Technical Skills and Expertise
Bryn Ferrin possesses unique expertise in troubleshooting issues related to integrated CRMs. His technical skills are complemented by his experience in training customers on payment processing solutions. This combination of skills enables him to effectively support users and enhance their experience with Podium's products.